Just as first impressions can determine our perspective of things forever, we all know that first steps are made easier if help is provided. During our many IBM Connections implementation projects we always stayed true to these two simple yet golden rules. Therefore, we offer guidance and help to new users from the start.
Of course most of the time it isn’t possible to train every user firsthand. For such cases we provide easy to follow, short and to the point instructions including tips and tricks as well as interesting background information as to how and why this new collaboration software came to be. Users will not only find support but will also feel motivated to explore this new tool to its full extent, discovering what personal benefits it offers for their day-to-day schedule in the process, including general information next to company specific guidelines and rules.
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